terms & conditions

returns & exchanges

- all purchases are final. we do not accept returns or exchanges unless an item arrives damaged, faulty, or significantly different from its description.
- please check size charts and product details before ordering. we cannot offer refunds or replacements for incorrect sizing or change-of-mind purchases.
- if your item is faulty, contact us within 14 days of delivery to arrange a replacement or refund. the product must be unused and in its original packaging for us to process a return.
- refunds are issued only after inspection of the returned product and confirmation of a valid issue. proof of purchase is required.
- to report an issue, contact us at through our contact page or message us on instagram or tiktok

- orders are typically shipped within 1–3 working days of purchase.
- pre-orders require a production window of 3–6 weeks before shipment. any shipping timelines apply once production is complete.
- we are not responsible for postal or courier delays once an order has been dispatched.
- we are not liable for lost, stolen, or incorrectly addressed packages. please ensure your address is accurate before checkout. if you notice an error after ordering, contact us immediately so we can try to amend it before dispatch.

by completing a purchase through prfnty.xyz, you confirm that you have read, understood, and agreed to these terms.